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Natures Best Designs
Suppliers of handmade, high quality designs, keeping your pets comfort and safety in mind.

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Tel:   029 20 657693
Tel:   0790 851 7261

Email: nbdcardiff@virginmedia.com


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Terms & Conditions

Please read these conditions carefully before using Natures Best Designs website.
By using Natures Best Designs website, you signify your agreement to be bound by these conditions:-


1. Formation of Contracts.

1.1 These terms of sale apply to all goods supplied by Natures Best Designs (the Supplier - we, our or us).

1.2 No contract exists between you and us for the sale of any goods until we have received and accepted your order. Once we do so, there is a binding legal contact between you and us. It is your responsibility to ensure that correct goods for your purpose are ordered so please check your order confirmation carefully. You must inform us within 72 hours of the order of any error or variation required. Thereafter we shall not be responsible for any order errors or cost incurred.

1.3 The contract is subject to your right of cancellation (see below - clause 6) save as regards special items/orders (i.e. where goods supplied have not been as website specification but have been supplied or manufactured to your own special request or specification requirements or where goods have been made to order eg. Bespoke where there is no right of cancellation.

1.4 We may change these terms of sale without notice to you in relation to future sales.


2. Description and price of the goods

2.1 The description and price of the goods you order will be as shown on our web site at the time you place your order. However, as we are always looking to improve our products, the specification may vary to the one shown.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will advise you of an approximate delivery date and if requested, refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3 Every effort is made to ensure that prices shown on our web site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.


3. Title and ownership

3.1 Title and ownership to the goods shall remain with us until they have been paid for in full.

3.2 We shall be entitled at any time to recover all or part of the goods (at our option) for which you have not paid (e.g. if a credit card payment is rejected or recalled or if a cheque is dishonoured) and you give express permission to allow us and/or our employees or agents to enter premises where the goods are with all such manpower and equipment as may be needed to remove and recover the same and you will be liable to pay all our costs and expenses in this regard.


4. Payment

Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. All goods shall be paid for in full at the time the order is placed. Goods may be paid for by Visa / Mastercard / Switch/Pay Pal or by cheque. If payment is made by cheque 5 working days must be allowed for clearance prior to the goods being despatched or collected.


5. Delivery

5.1 The goods you order will be delivered to the address given when you place your order.

5.2 If delivery cannot be made to your address, we will inform you as soon as possible, and refund or recredit you for any sums that have been paid by you or debited from your credit card for delivery.

5.3 If there is no one at your address to accept delivery of the goods, the couriers will either notify you of an alternative delivery date or a place to collect the goods. You will be liable to pay any additional costs and expenses that a re-delivery could incur which can be very costly.

5.4 Delivery of the goods shall be effected when they are delivered to the nearest point to the highway which is on the delivery address. It is your responsibility to move the goods to any other part of the property and to have labour available for that purpose.

5.5 All our goods are delivered by third party transport and every effort will be made to deliver the goods within the stated time and in any event within 30 days of your order. However, we will not be held responsible for any loss, damage or costs incurred through any reasonable or unavoidable delay in delivery as this is beyond our control. If at all possible, we will inform you as soon as possible of any expected delays.

5.6 All goods shall be checked by you or on your behalf upon delivery and any damage or shortages noted on the delivery note or delivery refused. You must also at the same time notify us direct by email. We will not be liable in respect of any damage or shortages not entered on the delivery note.

If it is not possible to check the contents at the time of delivery then you must sign ITEM UNCHECKED. Please note that we may not be liable in respect of any defects not notified to us by email within 3 working days of delivery.

5.7 (Subject to Clause 3.1 above) you will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

5.8 The offer to deliver free of charge may be removed by the Supplier at anytime and without reason or cause.

If you request that your goods be left without signature

We cannot guarantee that the carriers will leave goods without a signature. If this is the case, they will leave a card requesting you to contact them with a date when a signature can be obtained.

If, at your request, the carriers do leave the goods without a signature, then you must take full responsibility for any subsequent loss, damage or theft of the goods.


6. Your right of cancellation

6.1 Save as regards special items / orders (See Clause 1.3 above), under the UK Distance Selling Regulations, you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.

6.2 To exercise your right of cancellation you must give written notice to us by post or email, within 7 working days at the address or email address shown on our web site, giving details of the goods ordered, your name & address and order number.
See also 6.4 below

Return of Goods

6.3 Under the UK Distance Selling Regulations, you can exercise your right of cancellation after the goods have been delivered to you, but you must inform us in writing within 7 working days of receipt that you would like to return the goods. You will then be responsible for returning the unused goods within 7 days of receipt and at your own cost, to an address which will be confirmed to you. For health & hygiene reasons, goods returned that are deemed to be used will not be refunded.

You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. You must also ensure that the goods are repackaged in their original packaging or similar in order to avoid damage to the product on its return as items received damaged may only be partially refunded.

In certain instances, we may be able to arrange collection of the goods but this is not always possible. As we use third party transport we will not be held responsible for any unavoidable delays (ie. excess traffic, running out of time) in collection or for the couriers calling on a different day to that originally organised as this is beyond our control. If at all possible, we will inform you as soon as possible of any changes. If you are not in when a the couriers call to collect, they may leave you a card asking you to contact them to rearrange the collection. It is your responsibility to contact them and any delays in contact could result in extra charges.

6.4 Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods minus handling charges and any collection charges that may have been incurred.

6.5 If you do not return the goods as required we may charge you a sum not exceeding the direct costs of recovering the goods.


7. Returning Damaged/Faulty/Wrong Items

7.1 Any damage, fault or wrong item sent should be reported to us in writing within 3 days of receipt of item. We will then either arrange to replace any damaged/faulty parts or organise a collection of the damaged/faulty goods at our discretion. Please be aware that we will not be held responsible for any out of pocket expenses or time incurred as a result of damage/repairs

7.2 If goods are reported as being faulty after the 3 days, it is the responsibility of the customer to inform us in writing & return the goods to an address given to them for inspection. If the goods are found to be at fault we will either arrange to replace the goods or arrange to have them repaired. If however, the goods are found not to be at fault then the customer would be responsible for paying for the return of the goods.

Wrong items sent will be collected and replaced provided that this is reported within 3 days of receipt of the goods. Products must remain unused in order for us to offer any replacements.

PLEASE NOTE: OUR GUARANTEE / WARRANTY DOES NOT EXTEND BEYOND UK MAINLAND & WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE INCURRED IN TRANSIT

If the goods are to be collected, you must take reasonable care to ensure the goods are not further damaged in the meantime or in transit.

Therefore, you must ensure that the goods are packaged in their original packaging or similar in order to avoid further damage to the product on its return as items received with further damages to those originally reported may not be refunded in full.


8. Warranty

PLEASE NOTE: OUR GUARANTEE / WARRANTY DOES NOT EXTEND BEYOND UK MAINLAND

8.1 All goods supplied by us are warranted free from defects for 12 months from the date of supply but any accessories are not covered under this warranty. This warranty does not affect your statutory rights as a consumer.

8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, failure to maintain them in good condition, wilful damage, misuse, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer, failure to follow our or manufacturers installation or other instructions, or any alteration or repair carried out without our approval.

8.3 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify us in writing at the address or email address on our web site.

8.4 No Warranty claim can be accepted in respect of any goods unless they are returned to a designated address for inspection. If the goods are deemed to be faulty, we reserve the right to either repair or replace the faulty goods.

8.5 In the event that you would be entitled to damages against us for any breach of condition or warranty or representation (unless fraudulent) we shall not be liable to pay damages but shall (subject to clause 7.2 above) at our sole discretion either repair the goods at our own expense or supply replacement goods free of charge or refund all (or where appropriate part) of the price paid for the relevant goods.

8.6 If a complaint proves to be baseless then you will be liable to pay us for our costs and expenses in investigating the complaint.


9. Data Protection

9.1 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information given by you.

9.2 We will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. We would like to notify you of products and offers that may be of interest to you from time to time, but if you do not wish to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address or email address shown below.


10. Applicable law

10.1 These terms of sale and the supply of the goods will be subject to English Law, and the English Courts will have jurisdiction in respect of any dispute arising from the contract.


11. General

11.1 The waiver by us of any breach or default of these Terms shall not be construed as a continued waiver of that breach nor as a waiver of any subsequent breach of the same or any other provision.

11.2 If any clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.

11.3 We may assign novate or subcontract all or part of this Contract and you shall be deemed to consent to any novation. This contract is personal to you and it may not be assigned.

11.4 Nothing in this contract is intended to or will grant any right to any third party to enforce any terms of this contract whether express or implied.

Natures Best Designs, 84 Wenallt Road, Rhiwbina, Cardiff CF14 6SE

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